Frequently Asked Questions

Start with the room dimensions and furniture layout, then compare style, material, colour and how the room is used. Our Rug Size Guide can help you compare common dimensions before ordering.

Yes. Contact our team with your room measurements, preferred style and, when useful, photos of the space so we can help narrow down suitable options.

We aim to represent colours accurately, but lighting, photography, screen settings and pile direction can affect how a rug appears.

Handmade rugs are individually woven and can show natural variation from piece to piece. Machine-made rugs are produced using modern machinery and generally offer more consistent patterns and repeatable sizing.

Availability can change, especially for unique handmade pieces. Please check the product page or contact our team if you need confirmation before purchasing.

You can order through the website or contact our team for assistance with a product or project.

Please contact us as soon as possible. Whether a change or cancellation is possible depends on the order status and whether the product has already been prepared, dispatched or customised.

Yes. Standard delivery is complimentary across the seven Emirates of the UAE under the current shipping terms.

Delivery time depends on product availability, destination, order size and scheduling. An estimated delivery date can be confirmed after the order is placed.

International and GCC shipping may be arranged subject to destination and courier availability. Customs duties, import taxes and local clearance fees may apply.

Yes. Custom size, shape, colour, material and design requests can be reviewed subject to production feasibility. See our Custom Rugs page.

Yes. Our Trade Rug Program supports designers, architects and project professionals with sourcing and specification guidance.

Vacuum gently using settings appropriate for the rug and avoid aggressive rotating brushes on delicate pieces. See our Rug Care Guide for more detail.

Blot gently with a clean absorbent cloth. Avoid rubbing, soaking or harsh chemicals. Delicate or high-value rugs should be assessed by an experienced professional.

Returns are subject to the current return policy, product type and condition. See our Returns & Refund Policy for details.

Custom-made, personalised and specially ordered products may have different return conditions. Please confirm the applicable terms before placing a custom order.