Vacuum Gently
Use appropriate suction and avoid harsh beater bars on delicate rugs.
Proper care helps preserve the appearance, texture and life of your rug. This guide covers everyday maintenance, spill response, professional cleaning, storage and care considerations for handmade, machine-made, wool, silk and viscose rugs.
Use appropriate suction and avoid harsh beater bars on delicate rugs.
Turn the rug periodically to promote even wear and balanced light exposure.
Prolonged direct sunlight may gradually fade colours and affect fibres.
Blot immediately and avoid rubbing, soaking or using untested chemicals.
A simple routine can prevent premature wear and keep your rug looking its best.
Vacuum according to the rug’s construction. Use lower suction for delicate piles, fringes and handmade rugs.
Rotate every few months, or more frequently in high-traffic or strongly lit rooms.
A suitable rug pad can reduce movement, improve comfort and limit friction against the floor.
Lift furniture rather than dragging it, and consider protective cups beneath heavy legs.
Always consider the rug label, construction, fibre and manufacturer guidance before cleaning.
Handmade rugs may require gentler handling because of their construction, dyes, fringes and natural variations.
Machine-made rugs can vary widely by fibre and backing, so the care label remains the primary guide.
Wool is naturally resilient, but it may shed when new and can react poorly to excessive moisture or unsuitable chemicals.
Silk and silk-blend rugs are more delicate and should be treated as specialist items.
Viscose can be sensitive to water, crushing and pile-direction changes.
Synthetic fibres are often practical, but care requirements still depend on the fibre, pile and backing.
The safest first response is usually quick, gentle and controlled.
For an ordinary liquid spill, follow these general steps unless the product label says otherwise.
Good placement and preventive care can reduce fading, movement, crushing and premature wear.
Use curtains, blinds or UV-filtering solutions where strong direct sunlight reaches the rug for long periods.
Use suitable furniture cups and periodically adjust heavy pieces to reduce permanent compression marks.
Rotate more often and monitor edges, corners and frequently walked paths for early signs of wear.
Trim claws, address accidents quickly and avoid harsh odour-removal products without checking compatibility.
Keep rugs away from ongoing dampness, leaks and wet floors. Ensure the rug dries fully after any approved treatment.
Select a pad suitable for both the rug and the flooring. An unsuitable pad may mark or react with some floors.
Deep cleaning should be matched to the rug’s material, construction, dyes and condition.
Correct storage helps reduce creasing, moisture damage, odour and pest risk.
Answers to common questions about vacuuming, stains, cleaning and maintenance.
Frequency depends on traffic, pets and the rug type. Vacuum as needed to remove surface dust, using a setting appropriate for the fibre, pile and construction.
A rotating brush may be too aggressive for fringes, delicate piles, silk, viscose and some handmade rugs. Use suction-only or a gentler setting where appropriate.
Some initial shedding can occur with wool rugs. Gentle vacuuming usually helps it reduce over time. Excessive or continuing fibre loss should be assessed.
Do not assume a household carpet cleaner is suitable. The wrong product or too much moisture can damage fibres, dyes or backing. Check the care label or seek professional advice.
Every few months is a useful general guide, but rugs in strong sunlight or high-traffic areas may benefit from more frequent rotation.
Prolonged direct sunlight may fade colours and affect some fibres. Window coverings and regular rotation can help reduce uneven exposure.
Avoid pulling, brushing aggressively or vacuuming fringes with a rotating brush. Straighten them gently by hand and seek repair advice if they become damaged.
Remove the moisture source, avoid leaving the rug wet against the floor and contact a professional promptly. Water exposure can affect dyes, backing, shape and indoor air quality.
Please contact our team to ask about current care guidance or available service recommendations. Service availability may vary.
Send us a photo and brief description of the rug, material and issue. Our team can help you identify the safest next step or recommend professional assessment.