Frequently Asked Questions

Consider your room size, furniture layout, colour palette and level of foot traffic. Our team can help you select the right size, material, style and colour for your home or commercial space.

Yes. Our team can recommend suitable rugs based on your room measurements, interior style, preferred colours and budget.

Yes. Send us clear photos, room measurements and details about your furniture through WhatsApp, and our team will suggest suitable options.

The ideal size depends on the room and furniture arrangement. In a living room, the rug should usually sit under at least the front legs of the main furniture. In a dining room, it should extend beyond the chairs when they are pulled out.

Yes. You are welcome to visit our showroom. You may also request additional photos, close-up images and videos through WhatsApp.

Handmade rugs are individually woven by skilled artisans and often feature natural materials and unique variations. Machine-made rugs are produced using modern machinery and offer consistent patterns, broad design choices and accessible pricing.

We carefully source and inspect our handmade rug collection. Available information about origin, material, construction and design is provided in the product description or by our sales team.

Certificates or product documentation may be available for selected handmade rugs. Please confirm with our team before purchasing if certification is important to you.

No. Small differences in weaving, dimensions, colours and patterns are natural characteristics of handmade rugs and make each piece unique.

We aim to represent colours accurately, but lighting, photography and screen settings may create slight differences. The direction of the rug pile can also affect how colours appear.

Availability can change, especially for unique handmade pieces. A product is fully reserved only after your order and payment have been confirmed.

You can place an order through our website, contact our team on WhatsApp or purchase directly from our showroom.

Available methods may include online card payment, bank transfer, cash and other approved payment options. The available methods will be shown at checkout or confirmed by our team.

Yes, bank transfer may be available. The order will be confirmed after the payment has been received and verified.

Yes. An invoice or order confirmation will be provided for completed purchases.

A rug may be reserved for a limited period, subject to confirmation and availability. A deposit may be required.

Please contact us immediately. Changes or cancellation may be possible before the product has been prepared, dispatched, customised or delivered.

Yes. Standard delivery is complimentary across all seven Emirates of the UAE. Additional charges may apply only for specialist installation, difficult access, lifting equipment, furniture moving or other non-standard services, which will be confirmed in advance..

Delivery time depends on product availability, destination, order size and scheduling. An estimated delivery date will be provided after your order is confirmed.

Dlivery free all across UAE

Placement assistance may be available for selected UAE deliveries. Please confirm this service with our team when arranging delivery.

Yes. Melody Carpet can arrange worldwide & Gcc shipping, subject to courier availability and destination regulations. International shipping, customs duties, import taxes, clearance fees and other destination-related charges are the customer’s responsibility..

Unless clearly stated otherwise, customs duties, taxes, import fees and local clearance costs are the customer’s responsibility.

Yes. Custom rug services may be available for residential, commercial, hospitality and interior design projects.

Yes. Custom sizing may be available depending on the selected design, material and production method.

Colour customisation may be available for selected designs. Final colours may vary slightly depending on materials, dyes and production conditions.

Yes. Our team can review your artwork, logo or design reference and advise whether it can be produced as a custom rug.

Production time depends on size, material, design complexity, weaving method and quantity. An estimated timeline will be provided before confirmation.

Yes. Melody Carpet welcomes collaborations with interior designers, architects, decorators, contractors, hotels and property professionals.

Special pricing may be available for approved trade partners and qualifying project or bulk orders. Please contact our team with your requirements.

Vacuum gently using suitable settings. Avoid aggressive rotating brushes on delicate rugs. For deep cleaning, use a professional company experienced with the rug’s material and construction.

Act quickly and blot the area gently with a clean, absorbent cloth. Do not rub, soak the rug or apply harsh chemicals. Contact a professional cleaner for delicate or valuable rugs.

Home washing is not recommended. Incorrect washing can cause colour bleeding, shrinkage, distortion or fibre damage.

Yes. Periodic rotation helps distribute foot traffic and sunlight exposure more evenly.

A suitable rug pad can reduce movement, improve comfort, protect the flooring and help extend the life of the rug.

The rug should be professionally cleaned and completely dry before storage. Roll it carefully, use breathable protective material and keep it in a clean, dry environment.

Returns may be accepted subject to Melody Carpet’s return policy, the type and condition of the product and the permitted return period.

The rug must generally be unused, clean, undamaged, unaltered and returned in its original condition with the relevant packaging, labels and documents.

Custom-made, personalised and specially ordered products are generally non-returnable once production has started, except where required by applicable law or in the case of a confirmed manufacturing defect.

Please report the issue immediately and provide your order details together with clear photos of the rug, packaging and affected area.

Warranty coverage may vary depending on the product and manufacturer. Please review the product details or contact our team before purchasing.

No. Small variations in shape, pattern, colour, dimensions, texture and weaving are natural characteristics of handmade rugs.