Privacy Policy

Melody Carpet is a UAE-based retailer of handmade and machine-made rugs, operating through its website, sales channels and physical branches.

References to “Melody Carpet”, “we”, “us” or “our” mean the business operating the Melody Carpet brand. References to “you” or “your” mean the website visitor, customer, enquiry sender or other individual whose personal information we process.

Depending on how you interact with us, we may collect:

• Name and contact details
• Email address and telephone or WhatsApp number
• Billing and delivery address
• Order, invoice, payment and transaction information
• Product enquiries, preferences and customer-service messages
• Room photographs, measurements or project information you choose to provide
• Account information, where customer accounts are available
• Device, browser, IP address and website usage information
• Cookie, analytics and advertising identifiers
• Branch visit, collection or delivery information
• Information required for trade, custom or international orders

We may collect information:

• Directly from you through checkout, forms, email, telephone or WhatsApp
• When you visit or purchase from a branch
• When you create an account or subscribe to communications
• Automatically through cookies, pixels and similar technologies
• From Shopify and connected service providers
• From payment, delivery, analytics and advertising partners
• From a company, designer or representative acting on your behalf

We may use personal information to:

• Process, confirm and fulfil orders
• Arrange UAE or international delivery
• Issue invoices, receipts and payment confirmations
• Respond to enquiries and provide customer support
• Recommend products or assist with rug selection
• Manage custom orders, trade projects and reservations
• Prevent fraud, misuse and security incidents
• Operate, analyse and improve our website and services
• Send marketing communications where permitted
• Comply with legal, accounting, tax and regulatory obligations
• Establish, exercise or defend legal claims

We process personal information where necessary to perform a transaction or contract, comply with legal obligations, pursue legitimate business purposes, protect rights and security, or where you have provided consent.

Where processing depends on consent, you may withdraw that consent by contacting us, subject to processing that remains necessary or legally permitted.

Our online store is powered by Shopify. Shopify may process personal information to provide hosting, checkout, fraud prevention, analytics, payment and related services.

Shopify and connected applications may process information in accordance with their own privacy terms and applicable agreements. Their systems may operate in countries outside the UAE.

Payments may be processed by Shopify Payments, banks, card networks, instalment providers or other approved payment partners.

Melody Carpet does not normally receive or store complete payment-card details. Payment providers may collect and process financial and identity information under their own privacy and security practices.

We may share the information reasonably required to complete delivery with couriers, freight companies, customs agents, warehouse teams, installers or other logistics providers.

This may include your name, telephone number, delivery address, order details, access instructions and documentation required for international shipping or customs.

Our website may use cookies, pixels, tags and similar technologies to keep the website functioning, remember preferences, understand website traffic, prevent fraud and support advertising or measurement.

These technologies may include:

• Essential cookies required for checkout, security and website functions
• Preference cookies that remember settings
• Analytics cookies that help us understand website use
• Advertising cookies or pixels used to measure or personalise campaigns

Where required, you may manage optional cookies through the cookie banner or browser settings. Disabling certain cookies may affect website functionality.

We may use analytics and advertising tools such as Shopify analytics, Google services, Meta technologies or similar providers.

These providers may receive device, browser, cookie, interaction or purchase-related data to measure performance, improve services, prevent fraud or display relevant advertising.

Actual tools may change over time. Customer privacy and cookie settings should be configured in Shopify to reflect the services currently connected to the store.

Where permitted, we may send product updates, promotions, invitations or other marketing communications by email, SMS, telephone or WhatsApp.

You may unsubscribe using the method provided in the communication or by contacting info@melodywestern.ae.

We may still send non-marketing communications concerning active orders, payments, delivery, security or customer-service matters.

We may share personal information with:

• Shopify and approved applications connected to our store
• Payment processors, banks and fraud-prevention providers
• Delivery, freight, customs and logistics providers
• Technology, hosting, email, messaging and customer-support providers
• Analytics, advertising and marketing service providers
• Accountants, auditors, insurers, lawyers and professional advisers
• Government, regulatory, customs or law-enforcement authorities where required
• A buyer, investor or successor in a legitimate business transaction

We do not sell personal information in the ordinary meaning of selling customer lists for money. Some advertising or analytics activities may be treated differently under certain privacy laws, and available opt-out tools should be used where required.

Because we use international technology, e-commerce, payment, communication and logistics providers, personal information may be processed or stored outside the UAE.

Where required, we take reasonable steps to use providers, contracts and safeguards intended to protect personal information during cross-border processing.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, tax, fraud prevention, dispute resolution and recordkeeping.

Retention periods may differ depending on the type of information, transaction, legal requirement and whether a dispute or investigation is ongoing.

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, transmission or storage system can be guaranteed completely secure. Customers should protect account credentials and contact us promptly if they suspect unauthorised activity.

Subject to applicable law, you may have rights concerning your personal information, which may include requesting:

• Information about how your personal data is processed
• Access to personal information held about you
• Correction of inaccurate or incomplete information
• Deletion where legally available
• Restriction or objection to certain processing
• Transfer or receipt of data in an available format
• Withdrawal of consent where processing is based on consent
• Review of certain automated processing, where applicable

These rights are not absolute and may be limited by legal, contractual, security, fraud-prevention, tax or recordkeeping requirements.

To make a privacy request, email info@melodywestern.ae with the subject line “Privacy Request”.

We may ask for information reasonably necessary to confirm your identity, locate the relevant records and protect personal information from unauthorised disclosure.

Our website and products are not directed at children. We do not knowingly seek to collect personal information from children who cannot legally provide valid consent.

A parent or guardian who believes a child has provided personal information should contact us so that the matter can be reviewed.

Our website or communications may contain links to third-party websites, social platforms, maps, payment pages or other external services.

We are not responsible for the independent privacy practices of those third parties. You should review their privacy information before submitting personal data.

We may update this Privacy Policy to reflect legal, operational, technology or business changes.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another appropriate method.

For privacy questions, requests or concerns, contact Melody Carpet:

• Email: info@melodywestern.ae
• WhatsApp: +971 56 415 3555
• Branch 1: Etihad Mall
• Branch 2: Art of Living Mall