Shipping & Delivery

Melody Carpet provides complimentary standard delivery across all seven Emirates of the UAE.

Additional charges may apply for specialist installation, lifting equipment, difficult access, furniture moving, repeated delivery attempts or other special handling requirements.

Any additional charge will be communicated to and approved by the customer before the service is provided.

Melody Carpet can arrange shipping worldwide, subject to courier availability, destination-country laws, import restrictions and confirmation by our team.

International orders are dispatched only after applicable shipping charges are confirmed and paid.

For deliveries outside the UAE, the customer is responsible for all shipping and destination-related expenses, including where applicable:

• International freight charges
• Export or specialist packaging
• Shipping insurance
• Customs duties and import taxes
• Customs clearance and local handling fees
• Storage or demurrage charges
• Final-mile delivery costs

Orders are processed after payment has been successfully received and verified.

Processing time may depend on product availability, rug size, order quantity, packaging, customisation, destination, seasonal demand and public holidays.

Delivery timelines vary according to the product, destination, access conditions and delivery schedule.

Delivery dates are estimates unless specifically guaranteed in writing.

Our team or delivery partner may contact the customer to arrange or confirm the delivery appointment.

The customer must provide a complete address, valid telephone number, access details and any building approval requirements.

Customers should confirm that the rug can safely pass through entrances, doors, corridors, lifts, staircases and room entrances.

The customer is responsible for confirming that the selected rug dimensions are suitable for the property and intended room.

Basic rug placement assistance may be available for selected UAE deliveries, subject to prior confirmation.

Standard delivery does not automatically include furniture moving, specialist installation, wall-to-wall fitting, cutting, altering or lifting equipment.

If the customer or authorised recipient is unavailable at the agreed time, delivery may need to be rescheduled.

Additional charges may apply for re-delivery or storage.

Customers should inspect the rug and packaging at delivery whenever possible.

Any visible damage, shortage or incorrect item should be reported immediately.

If a rug arrives damaged or an incorrect product is delivered, please contact Melody Carpet as soon as possible.

Please provide your order number, customer name, delivery date, clear photos or videos, packaging images and a description of the issue.

Delays may occur due to traffic, road closures, weather, customs, courier delays, public holidays, restrictions or events beyond our reasonable control.

International customers are responsible for confirming that the purchased product may legally be imported into the destination country and for providing all required documents.

Customers should contact us immediately if the delivery address needs to be changed.

Changes cannot be guaranteed after the order has been prepared or dispatched.

Collection from a Melody Carpet branch may be available for selected products.

Customers must wait until our team confirms that the order is ready for collection.

Responsibility for the product passes to the customer or authorised recipient once the order has been delivered and accepted at the stated address.